Course objective:
To study in-depth business expressions and vocabulary.
To master writing a Resume, C.V. and Cover letter.
To study in depth English-speaking countries' sociocultural and socioeconomic knowledge.
Skills to learn:
To know how to write formal letters and a Resume, C.V.
To know how to use written formal greetings and closings.
To know how to write business letters.
Summary:
Students study in-depth their knowledge of professional vocabulary and learn to master formal sentence structures about customer relationship either orally or written. Students grasp the knowledge of applying a job or an internship in an English-speaking atmosphere.
Part I: Learn to apply in English
Section 1: How to create a Resume, C.V
Section 2: How to write a Cover Letter
Section 3: Networking to get ahead
Part II: Business correspondence
Section 1: How to read and write business letters
Section 2: How to make or cancel an appointment by e-mail or by telephone
Part III: Hotel services
Section 1: Reception
To study in-depth business expressions and vocabulary.
To master writing a Resume, C.V. and Cover letter.
To study in depth English-speaking countries' sociocultural and socioeconomic knowledge.
Skills to learn:
To know how to write formal letters and a Resume, C.V.
To know how to use written formal greetings and closings.
To know how to write business letters.
Summary:
Students study in-depth their knowledge of professional vocabulary and learn to master formal sentence structures about customer relationship either orally or written. Students grasp the knowledge of applying a job or an internship in an English-speaking atmosphere.
Part I: Learn to apply in English
Section 1: How to create a Resume, C.V
Section 2: How to write a Cover Letter
Section 3: Networking to get ahead
- Introducing quickly and professionally
- Understanding job offers
- Writing formal letters
Part II: Business correspondence
Section 1: How to read and write business letters
Section 2: How to make or cancel an appointment by e-mail or by telephone
Part III: Hotel services
Section 1: Reception
- Review of basic principles
- Different attitudes when facing customers
- Receiving all types of customers in all situations
- Receiving V.I.P. customers
- Room personnel functions
- Answering the customers
- Vocabulary review
- Role of a concierge
- How to handle claims and complaints
- How to handle concierge more frequent requests
- How to handle cancellations through telephone
- Section 1: Hotel chains in the English-speaking world
- Section 2: Hotel characteristics and features in the English-speaking world
- Enseignant: Notoavina RAVEL